Terms of service


1. Introduction

Welcome to ZELIA. By accessing our services or purchasing our products, you agree to be bound by the following terms and conditions. These terms apply to all users of the site, including browsers, customers, and content creators.

2. Intellectual Property and Design

All content provided by ZELIA, including but not limited to the brand logo (the "Z" with leopard features), the "ELIA" identifier, and high-end editorial imagery, is our intellectual property.

  • Our product catalog features professional photography using technical settings like 85mm lens compositions and studio lighting to ensure visual accuracy.

  • Unauthorized use of our "Vogue-style" editorial layouts or luxury catalog aesthetics is prohibited.

3. Products and Orders

  • Availability: We specialize in luxury footwear and accessories, such as burgundy leather heels and handbags.

  • Accuracy: While we strive for precision in our e-commerce staging, colors and textures may vary slightly depending on your screen settings.

  • Pricing: All prices are subject to change without notice.

4. Communication and Support

  • Customer Service: We aim to respond to all inquiries via email or WhatsApp within 24 hours.

  • Hours of Operation: Our team is available Monday to Sunday, from 10:00 AM to 10:00 PM.

  • Contact Info: Official inquiries should be directed to contact@zelia.com.

5. User Privacy and Account Management

We take the management of digital platform account settings and address verification seriously. Any personal data provided for order fulfillment—including delivery addresses in Salé (Hay Al Rahma) or elsewhere—is handled in accordance with our privacy standards.

6. Governing Law

These terms and any separate agreements shall be governed by and construed in accordance with the laws of Morocco, specifically relating to our operations in the Rabat-Salé-Kénitra region.