Refund policy
At Zelia, we are committed to providing high-quality products and ensuring your absolute satisfaction with every purchase. If you encounter an issue with your order due to an error on our part, we offer an exchange within 2 days from the receipt of the defective product.
Exchange Procedure
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Initial Contact: Please contact our customer service team within 48 hours of receiving your package.
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Documentation: Explain the issue and provide clear photos of the defective product.
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Review: We will evaluate your request and, upon approval, proceed with the exchange process.
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Service Fee: A flat exchange fee of 35 MAD applies for all locations across Morocco.
Our Commitment to Accuracy
In the event of an error on our part regarding your order, we offer the choice of a full refund or a replacement shipment, according to your preference.
Refund Conditions:
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Report the error within 2 days of delivery.
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Return the incorrect item in its original packaging.
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Once we receive and verify the return, a full refund of the amount paid will be processed.
Important Guidelines
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Inspection: We strongly recommend verifying the integrity of the package and its contents before officially accepting the delivery.
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Item Condition: Please note that we cannot accept returns for items that have been worn or damaged after delivery.
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Shipping Costs: Unless the return is due to our error, all return shipping costs are the responsibility of the customer.
Contact Us
To initiate a return or exchange, please reach out to us within two (2) days of delivery with your order number:
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Customer Service: +212 613-996492
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Website: zeliastyle.com